通 化 市 人 民 政 府

行政复议决定书

通政复〔2026〕32号

申请人：李某某，身份证号：130623199809XXXXXX。

住所：河北省保定市涿州市东林家园X号楼X单元X。

被申请人：通化市市场监督管理局。

住所：通化市东昌区东昌路92号。

法定代表人：曲某某，职务：局长。 

申请人不服被申请人未告知其投诉是否受理，向通化市人民政府申请行政复议，本机关依法于2026年2月6日予以受理，适用普通程序审理，于2026年3月3日电话听取李某某意见。本案现已审理终结。

申请人请求：确认被申请人的行为违法。

申请人称：2025年9月21日，申请人向通化市市场监督管理局投诉举报通化市东昌区新华大街丽景人家XXX蛋糕店的问题，至今被申请人未告知其是否受理投诉。通化市市场监督管理局的行为属于程序违法。

被申请人答复称：2025年9月24日，被申请人收到申请人通过网上平台转来的编号为：51220500002025092200000033的举报单，而非投诉单。2025年10月13日，执法人员对被举报方进行了现场检查，现场检查未发现被举报方存在违法违规行为。当事人讲述，案涉的产品已处理完毕，企业已整改完毕。2025年11月2日，依据《市场监督行政处罚程序规定》之规定，被申请人对举报信息不予立案。2025年11月5日依据《市场监督管理投诉举报处理暂行办法》之规定，申请通过网上平台向当事人进行了回复，回复内容为：“经查，举报事项不予立案，理由：接到举报，执法人员第一时间联系举报人。告知举报人此件同一内容本部门已受理，并已合并处理反馈。举报人认同”。申请人通过电话进行举报而非投诉，至今，被申请人未收到申请人关于“XXX蛋糕店丽景店”的投诉信息。经分析研判，申请人的举报单为单一的举报性质，不属于同时提出投诉和举报，或者提供的材料同时包含投诉和举报内容的的情形。被申请人无法启动受理、调解程序。经查，申请人在举报单中也未明确具体的请求，其内容不符合《市场监督管理投诉举报处理暂行办法》第九条第一款第（三）项“投诉应当提供下列材料：（三）具体的投诉请求以及消费者权益争议事实。”的规定，申请人的行为不属于投诉而是对经营者涉嫌违法行为进行的举报。申请人不属于实名举报，举报单举报人信息只标注为李先生，在举报内容中没有举报人的通讯地址、具体的投诉请求、购买案涉食品凭证等内容。该举报视为匿名举报，而非实名举报。因为申请人不是实名举报人，无权要求被申请人5个工作日内告知。经检索，自12315平台开通以来，申请人已投诉335次，举报232次，其行为不符合普通消费特征。根据《吉林省依法处置牟取不正当利益投诉举报行为的指导意见（试行）》第二条的规定，申请人的行为属于应当不予受理的行为。同时，申请人就同一事实多次东昌区司法局、通化市司法局、通化市市场监督管理局申请行政监督，严重浪费了司法、行政资源，对于其牟取不正当利益而申请行政复议的行为，复议机关应当不予支持。

经审理查明：

2025年9月22日，名为“李先生”通过吉林市场监管投诉举报平台进行举报，称“本人李某某于2025年9月21日在通化市东昌区新华大街丽景人家XXX蛋糕店丽景店买一块月饼，发现其不符合食品安全标准，查询其执行标准GB/T19855第5.4.4宣传果仁月饼应当示出果仁在馅料中的含量大于等于20，并且发现包装该执行标准已经作废并希望该商家可以拿出一个合理的解决方案”。2025年10月13日，执法人员对被举报方进行了现场检查，未发现被举报方存在违法违规行为。被申请人通过网上平台，告知举报事项不予立案。                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

以上事实由以下证据证明：

1.吉林市场监管投诉举报平台举报单；2.市场监督检查记录、照片；3.食品经营许可证、营业执照、健康证。

本机关认为：

依照《市场监督管理投诉举报处理暂行办法》第四条规定，县级以上地方市场监督管理部门负责本行政区域内的投诉举报处理工作。本案，被申请人有权处理该举报件。

依照《市场监督管理投诉举报处理暂行办法》第三条的规定“本办法所称的投诉，是指消费者为生活消费需要购买、使用商品或者接受服务，与经营者发生消费者权益争议，请求市场监督管理部门解决该争议的行为。本办法所称的举报，是指自然人、法人或者其他组织向市场监督管理部门反映经营者涉嫌违反市场监督管理法律、法规、规章线索的行为”。本案中，申请人通过吉林市场监管投诉举报平台举报单称“发现其购买的月饼不符合食品安全标准，查询其执行标准GB/T19855第5.4.4宣传果仁月饼应当示出果仁在馅料中的含量大于等于20，并且发现包装该执行标准已经作废并希望该商家可以拿出一个合理的解决方案”，上述内容并不存在申请人与经营者发生消费者权益争议等内容，被申请人认定上述内容为举报事项，并无不当。依照《市场监督管理投诉举报处理暂行办法》第三十二条的规定“法律、法规、规章规定市场监督管理部门应当将举报处理结果告知举报人”，以及国家市场监管总局对十三届全国人大五次会议第7806号建议的答复内容的规定“《办法》规定具有处理权限的市场监督管理部门在收到投诉后作出受理或者不受理的决定、组织现场调解、作出终止调解决定和对实名举报作出是否立案决定时，均应在规定的时间内告知投诉人、被投诉人或者举报人，但采用何种告知方式，由具有处理权限的地方市场监管部门自行确定，实践中各地主要通过互联网、电话、短信、电子邮件、传真、信函等方式告知相关内容”。本案中，申请人通过吉林市场监管投诉举报平台进行举报，被申请人同样采用该互联网方式告知申请人举报事项办理结果，并无不当。

依照《中华人民共和国行政复议法》第六十九条的规定，行政复议机关受理申请人认为被申请人不履行法定职责的行政复议申请后，发现被申请人已经履行职责，本机关决定：驳回申请人的复议请求。          

申请人如对本决定不服，可以自接到本决定书之日起十五日内，依法向通化铁路运输法院提起行政诉讼。

2026年3月4日